The RSH has warned Haringey London Borough Council must make fundamental changes to deliver improved outcomes for its tenants after the North London-based local authority was given a C4 consumer grade.
The RSH’s inspection found very serious failings at Haringey LBC, and despite it indicating a willingness to address issues, the regulator says that it has not yet seen sufficient evidence that it understands the potential risk to tenants and is able to put matters right.
Issues highlighted in the RSH’s inspection include:
- A substantial backlog of overdue repairs including damp and mould cases, poor tenant satisfaction and weaknesses in performance, oversight and assurance.
- Only around half of non-emergency repairs reported were completed on time in 2025/26.
- Despite improvement activity over several years, outcomes remain poor, and tenants continue to experience delays, missed appointments and communication failures.
- Almost 4,000 remedial fire safety actions are overdue – including more than 1,400 actions categorised as high risk.
- Not providing timely responses or demonstrating learning from complaints.
- A failure to inform the RSH about significant issues which had emerged.
RSH Deputy Chief Executive Kate Dodsworth said: “A C4 judgement sends a clear signal that tenants have been let down and that urgent and sustained improvement is needed.”
“We will maintain intensive engagement and close oversight, set clear expectations for improvement and, if necessary, use our powers to make sure change happens.
“We expect landlords in this position to take urgent action to address and fix the issues identified and improve outcomes for tenants.”
The RSH has also given two local authorities C3 consumer grades.
It found serious failings in how Tamworth Borough Council in Staffordshire is meeting the outcomes of the regulatory standards, and says that the council has not shown that all actions arising from health and safety assessments are carried out within appropriate timescales.
A number of issues were found around its reporting of hazards, including a lack of detail on the number of overdue hazards and the timeliness of remedial actions, as well as the reporting and oversight of anti-social behaviour. The RSH said it saw limited evidence of meaningful opportunities for tenants to scrutinise their landlord’s performance and influence how its services are delivered.
The council is reportedly engaging constructively with the RSH during the inspection, and is improving its understanding of tenants’ homes and strengthening its repairs process.
Woking Borough Council in Surrey was also handed a C3, with the RSH identifying some weaknesses in the council’s completion of overdue fire, water and asbestos remedial actions.
The RSH also found serious failings in Woking’s delivery of the outcomes of the Tenancy Standard and the Neighbourhood and Community Standard, notably around the management of anti-social behaviour and hate incidents, and tenancy oversight.
The regulator says that Woking is largely meeting its health and safety obligations and targets for repairs, and has engaged constructively throughout the inspection process and taken action to address these weaknesses.
