Broxtowe Borough Council has failed to meet the Regulator of Social Housing’s consumer standards and has been given a C3 grading.
During an inspection of Broxtowe Borough Council, the RSH found that it had more than 3,000 overdue fire remedial actions. The inspection also found a lack of accurate and up-to-date information on tenants’ homes, including potential hazards, as well as a lack of understanding of the diverse needs of all its tenants.
The RSH also said that improvements were needed in its engagement with tenants.
Broxtowe Borough Council has been engaging constructively and has demonstrated an understanding of the issues and a willingness to resolve them.
Elsewhere, Manchester City Council received a C2 grading following an inspection, meaning there are some weaknesses in the landlord delivering the outcomes of the consumer standards and improvement is needed.
Manchester CC is implementing plans to address the weaknesses identified, including low tenant satisfaction with repairs and anti-social behaviour. Though it has achieved a good understanding of the condition of its homes and is dealing effectively with health and safety issues, there are some gaps in the information it holds for tenants.
The RSH also published annual stability check outcomes for nine landlords. Following responsive engagement, Livin was regraded from V2 to V1, while Vico was regraded from V1 to V2. Together Housing was upgraded from C2 to C1.
Kate Dodsworth, chief of regulatory engagement at the RSH, said: “Our programme of inspections, which hits the halfway point of its four-year cycle in April, is continuing to identify gaps in landlords’ information on homes and tenants.”
“Landlords can improve services for tenants by taking a proactive approach to tackling these gaps. Without accurate, up-to-date information, it is impossible to make the right decisions or demonstrate that homes are safe, warm and decent.”
