Persimmon introduces buyer’s retention initiative
Persimmon Homes has announced the introduction of a homebuyer’s financial retention initiative in a bid to improve its reputation for quality of homes and customer care. The new scheme sees the company write into its standard contract that 1.5% of the total home value – averaging around £3,600 per property – will be retained by the purchaser’s solicitor until “any faults identified at the point of key release are resolved”. Work is already underway by its legal advisors to have the new policy “fully in place” by the end of June 2019. The company is currently a 3-star housebuilder in the latest HBF National New Home Customer Satisfaction Survey – some way behind other national competitors – and has had a string […]
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