Customer Experience Co-ordinator

Milton Keynes, Buckinghamshire
£18,500 - £22,000 + Bonus + Bens
05 Feb 2019
Customer Service
Contract Type
Full Time

NHBC are looking for Customer Experience Co-ordinator to join the Claims Team in our Head Office in Milton Keynes. Working on full time permanent basis you will earn £18,500 – £22,000 per annum.

About the role:

As a Customer Experience Co-ordinator you’ll be handling initial contacts and other customer enquiries for our customers (homeowners and builders).  You’ll frequently be the first contact homeowners have with NHBC so you need to be able to engage with them as quickly as possible to build a strong rapport creating a good experience for the customer at what could be a stressful time for them, so you’ll need strong focus on delivering consistent, excellent customer service and be both polite and articulate.

You’ll need to be able to effectively communicate the cover provided by the policy clearly using a clear conversational style, evaluate enquiries thoroughly and advise the customer on the next steps for the handling of their claim.  Where a claim is disputed this needs to be communicated courteously, empathetically and in such a way that the customer is clear and satisfied with the reasons for the decision.  Please note that a significant part of this role will involve receiving incoming telephone calls.

Find out more about the typical day in the life of a Customer Experience Co-ordinator

Who are we looking for?

To be successful as a Customer Experience Co-ordinator you’ll need strong interpersonal skills, with an empathetic approach, whilst being able to clearly communicate the information contained in the customers policy.  The ability to handle high caseloads and take ownership for issues through to completion is essential.  You’ll also need excellent written and verbal communication skills.  Good working knowledge of Microsoft Office is essential and previous experience gained in a similar customer service environment is highly desirable.

Benefits of becoming our Customer Experience Co-ordinator:

Basic salary from £18,500 - £22,000 depending on experience, up to 6% bonus, 25 days holiday, a great Pension scheme (up to 10.5% of salary employer contribution) partially funded private medical insurance plus some great discount offers such as childcare vouchers, cycle purchase scheme and preferential gym rates.  We also have free on-site parking and a great subsidised restaurant offering a mouth-watering range of cuisine.

If you feel you are the right candidate for the role as our Customer Experience Co-ordinator then please click ‘apply’ now! We’d love to hear from you!

NHBC is committed to the promotion of equal opportunities. We are a corporate signatory to WISE (Women in Science and Engineering) and the Women in Finance Charter. We value diversity, understand our inclusive culture helps our business maintain its competitive advantage and aim to attract more people from diverse backgrounds to complement our team.

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