NHBC Claims Investigator

£38,500 - £47,000 per annum dependent on experience and location
05 Feb 2019
Contract Type
Full Time

NHBC has an exciting opportunity for a Claims Investigator to join their home based team in Enfield covering the London area. Working on a full time permanent basis the successful candidate will receive a highly competitive salary of £38,500 - £47,000 per annum (depending on experience, location and including remote worker allowance).

This is a key area of our business; providing a professional service to Homeowners and NHBC Registered Builders, investigating building defects and damage and settling resolution claims. Investigations will be in and around London.

About the Claims Investigator role

The role is varied and interesting with daily interaction with NHBC’s customers and consumers, investigating different construction defects.  You will be home based with time split between visits and working at home.

You should have a construction background with a solid building technical knowledge as well as knowledge of remedial techniques. Ideally you will hold a relevant technical qualification and have knowledge of potential causes of building defects, Building Regulations, construction techniques and Health and Safety. Experience of dealing with Insurance claims (on new build/construction) is desirable and would be an advantage.

As our Claims Investigator you’ll be in daily contact with Homeowners, Repair contractors and House builders, the ability to communicate clearly, concisely and accurately in both letter and report formats is essential. Good interpersonal skills are required, and experience in preparing repair schedules would be an advantage. Membership such as RICS, CIOB would be a distinct advantage, NHBC will support progression in this area.  IT skills and a current driving licence are also essential.

We are looking for someone who will always be looking to do things better and with attention to detail. Being able to put yourself in your customer’s shoes and seeing things from their perspective, whilst balancing operational parameters and behaving ethically.


Apart from working with great colleagues who are passionate about what they do, you will be joining a rapidly growing, market leading business. With Best Company accreditation and silver Investors in People status, we pride ourselves on developing individuals to achieve their full potential and offer exceptional personal development and career progression opportunities. We also support, sponsor and pay for training and membership to relevant professional organisations. All necessary equipment and other allowances associated with working from home will be provided.

Salary / Benefits you’ll receive as our Claims Investigator:

£38,500 - £47,000 (depending on experience, location and including remote worker allowance).

- 6% bonus.

- Company car.

- 25 days pa annual leave with additional days for long service.

- Pension scheme accredited to Pension Mark Plus standards (up to 10.5% of salary employer contribution) with life assurance of 4 x salary. 

- Funded private medical insurance.

- Cycle purchase scheme.

- High street discounts and preferential gym rates.

- Employee assistance programme.

Relocation assistance may be available for the right candidate

If you think you have what it takes to join us as our  Claims Investigator click apply now, we’d love to hear from you!

NHBC is committed to equal opportunities for all. We are a corporate signatory to WISE (Women in Science and Engineering) and the Women in Finance Charter. Our inclusive culture helps us to maintain competitive advantage as we aim to attract people from diverse backgrounds to complement our team.

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