Churchill Retirement Living

Head of Customer Service - Ringwood

Competitive salary
11 Jul 2019
Contract Type
Full Time

Job Title:  Head of Customer Service

Head Office in Ringwood

About us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector, and we’re looking for people like you.

We’re a family-owned business and we’re going places. We’re proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing over 600 people and growing all the time.

We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards; most recently we have been recognised by The Sunday Times as the 4th Best Company to Work for in the UK and became the first ever retirement living specialist to be crowned overall ‘Housebuilder of the Year’ by the WhatHouse? Awards 2016.

About the role

We are looking for Head of Customer Service located in the stunning head office at Ringwood. You will be responsible for raising our Customer Satisfaction levels by improving the quality of our service and product.

Main duties will include but are not limited to, reducing the number of complaints through increased awareness of the importance of quality in all aspects of production and service.  Managing and co-ordinating the Customer Service Department to ensure that a professional, cost effective and high quality service is provided to our Customers.  Ensuring all reported issues are dealt with, to a high quality standard, within set SLA’s.  Liaising and working closely with the NHBC, Customers, Colleagues across the Group, suppliers and subcontractors.  Responsibility for the quality inspection process and managing the process of receiving feedback from Customers and general public.  Managing the general upkeep and maintenance of the Head Office, ensuring the building meets HS&E regulations, along with managing central services and Reception.

 Hours of work are Monday to Thursday 9.00am to 5.30pm and Friday 9.00am to 5.00pm.

There will be considerable travelling involved, including some nights away from home with the occasion need to be on call.

About you

It’s important that you have relevant experience in a customer orientated environment.  You will have the ability to manage a department, inspire and motivate those around you.  You will also have an understanding of construction and service provision.

You will demonstrate a high level of interpersonal skills, as well as a practical knowledge of the mechanical and electrical equipment within a commercial building, preferably with a technical qualification in Building.

Tact, influencing skills and a passion for excellence with a good attention to detail are a must, along with being self-motivated, adaptable and able to work well under pressure.

How you’ll be rewarded

  • Competitive salary
  • Annual holiday entitlement of 26 days + Bank Holidays
  • Day off on your birthday
  • Group Personal Pension Plan
  • Medical Health Screening
  • Life Assurance
  • Eye Care Reimbursement
  • Land Introduction Bonus
  • Mothercare vouchers for expectant parents

If you want to be part of our success story send your CV and a covering letter to quoting reference number GRP1125

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